Store Policy
Customer Care
Most products on this website are ready to be shipped and we pride ourselves on our prompt dispatch. We understand that sometimes you may change your mind, and need to return items rest assured, we are here to guide you through the process.
If the item was a custom order, made to your specifications, please contact us. All returns must be completed within 28 days of receipt.
In the unlikely event that you have received a faulty item please contact us within 28 days and we will support you with your return. We want you to be completely happy!
Privacy & Safety
Twig & Leaf is committed to securing your data and keeping it confidential. Twig & Leaf has done all in its power to prevent data theft, unauthorized access, and disclosure by using trusted partners that have a proven track record in protecting data.. Additional data that may relate to customer orders and communications is also kept secure.
Custom Orders
We welcome custom orders and because all our notebooks and planners are cut by hand, we can make bespoke stationery for you. If you have a design or fabric in mind, please do not hesitate to get in touch.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments